Privacy Policy

At SIA LVPLUSS ("we", "our", or "us"), accessible from lvpluss.lv, safeguarding your personal data is a top priority. This Privacy Policy document outlines the types of information we collect and record, how we use it, and your rights under the General Data Protection Regulation (GDPR) of the European Union.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through the details provided at the end of this document.

1. Data Controller Identity

The Data Controller responsible for your personal data is:

• Company Name: SIA LVPLUSS
• Registration Number: 50203650751
• VAT Number: LV50203650751
• Registered Address: Skolas iela 12-1, LV-4833 Degumnieki, Ošupes pagasts, Latvija
• Email: info@lvpluss.lv
• Phone: +371 26511229

2. Information We Collect

We collect information to provide better services to all our users. The types of personal data we may collect include:

• Personal Identification Information: Name, email address, phone number, and company details when you reach out to us or request our IT, web development, or consulting services.
• Billing & Financial Data: Transaction details, bank transfer records, and invoicing information required for commercial contracts (via our secure banking partners Moorwand Ltd and ClearBank Limited).
• Technical & Log Data: Standard log files including Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and number of clicks. This data is used for analyzing trends, administering the site, and tracking user movement on the website.

3. Legal Basis for Processing Personal Data (GDPR)

We process personal data under the following legal frameworks established by the GDPR:

• Consent (Article 6(1)(a)): When you have given clear consent for us to process your personal data for specific purposes (e.g., newsletter subscriptions or inquiry forms).
• Performance of a Contract (Article 6(1)(b)): Processing is necessary for a contract you have with us (e.g., providing IT consulting, custom software, or web development services) or to take steps prior to entering into a contract.
• Legal Obligation (Article 6(1)(c)): Processing is necessary for compliance with Latvian and EU legal obligations (such as tax, accounting, and anti-money laundering regulations).
• Legitimate Interests (Article 6(1)(f)): Processing is necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms.

4. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and IT services.
• Improve, personalize, and expand our web and application development services.
• Understand and analyze how you use our website.
• Communicate with you, either directly or through one of our partners, for customer service, updates, and technical support.
• Process your transactions and manage billing and invoices.
• Detect and prevent fraud and secure our network infrastructure.

5. Cookies and Tracking Technologies

Like any other website, SIA LVPLUSS uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, check the browsers' respective websites.

6. Data Security

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your GDPR Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the GDPR. SIA LVPLUSS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@lvpluss.lv.

8. Complaints to Supervisory Authority

If you consider that our processing of personal data infringes the GDPR, you have the right to lodge a complaint with a supervisory authority. In Latvia, the supervisory authority is the Data State Inspectorate (Datu valsts inspekcija): www.dvi.gov.lv.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

• Company: SIA LVPLUSS
• Address: Skolas iela 12-1, LV-4833 Degumnieki, Ošupes pagasts, Latvija
• Email: info@lvpluss.lv
• Phone: +371 26511229